Question 1

Do you have a physical store I can visit?

Accepted Answer

Yes! We have a brick-and-mortar location where you can browse and shop in person. You can find us at 111 E. Main St. in Magnolia, AR.

Question 2

Can I buy online and pick up in-store?

Accepted Answer

Absolutely. Select "In-Store Pickup" at checkout and we’ll notify you when your order is ready.

Question 3

Do you offer local delivery?

Accepted Answer

Yes, we offer local delivery for select items. Delivery options and fees will be shown at checkout based on your location.

Question 4

What is your return policy?

Accepted Answer

Due to the nature of our small business and limited inventory, all sales are final. We encourage you to read product descriptions carefully and reach out with any questions before purchasing. We're here to help you make confident, informed decisions.
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If your item arrives damaged or there’s an issue with your order, please contact us within 3 days of delivery.  Replacement request must be submitted by email to fernandivystore@gmail.com, include your name, address, phone number, order number and include photos. We'll do our best to make it right.

Visit our Shipping & Returns Policy page for more details.

Question 5

Do you offer price matching between online and in-store prices?

Accepted Answer

Yes, we honor the same prices both online and in-store, unless otherwise specified for online-only or in-store-only promotions.

Question 6

Are all items available online also available in-store?

Accepted Answer

Most of our products are available both online and in-store, but some items may be exclusive to one or the other. If you're looking for something specific, feel free to contact us.

Question 7

How can I check if an item is in stock at your store?

Accepted Answer

You can check product availability online or call us directly for in-store stock updates.

Question 8

Do you offer gift cards?

Accepted Answer

Yes, we offer both physical and digital gift cards that can be used online or in-store.

Question 9

Do you offer design or decorating assistance?

Accepted Answer

Yes! Our in-store team can help you choose the right items for your space. Contact us to schedule a consultation.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, PayPal (online), and gift cards. In-store purchases can also be made with cash or contactless payment.

Question 11

How can I contact customer service?

Accepted Answer

You can reach us via email, phone, or by visiting our store during business hours. Visit our Contact Us page for full details.

Commonly Asked Questions