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Store Policy

Customer Care

At Fern and Ivy Home, we’re dedicated to making your experience with us personal, thoughtful, and enjoyable. As a small business, every customer matters deeply to us — and we’re here to help every step of the way.
 
Here’s what you can expect from us:

  • Thoughtful Service: Whether you’re shopping in-store or online, we’re happy to answer questions, help you find the perfect piece, or offer styling suggestions for your space.

  • Clear Communication: We’ll keep you updated on your order and respond to inquiries as quickly as possible — typically within 1–2 business days.

  • Honest Policies: We strive to be transparent about our products, pricing, and policies. Please review our return and shipping policies before purchasing — and don’t hesitate to reach out if anything is unclear.

  • Product Care: Our team takes great care in sourcing and handling all home goods. If something isn’t quite right when you receive it, please contact us within 3 days of delivery so we can assist.

  • Gratitude: We truly value your support. Shopping small makes a big difference — and we’re honored to be part of your home.

 
Need help or have feedback? Reach out anytime at fernandivystore@gmail.com — we’re always listening.

Privacy & Safety

At Fern and Ivy Home, your privacy and safety are very important to us. Whether you shop with us online or visit us in-store, we are committed to protecting your personal information and providing a secure shopping experience.
 
Information We Collect
 
We may collect basic information such as your name, email address, shipping address, and payment details when you place an order, sign up for our mailing list, or contact us for support. In-store, this may also include contact info provided for orders, holds, or custom services.
 
How We Use Your Information
 
We use your information only to:

  • Process and ship orders

  • Communicate with you about your purchase

  • Send occasional updates or promotions (if you’ve opted in)

  • Improve our service and store experience

 
We never sell, rent, or share your personal information with third parties for marketing purposes.
 
Payment Security
 
All online transactions are processed securely through trusted, encrypted payment gateways. We do not store your credit card information. In-store purchases are processed using secure POS systems that follow industry-standard safety practices.
 
In-Store Privacy
 
Any personal details shared in-store (e.g., for custom orders, holds, or gift registries) are kept private and used solely to fulfill your request. We do not retain information longer than necessary.
 
Your Rights
 
You can request access to your personal information or ask for it to be corrected or deleted by contacting us at fernandivystore@gmail.com. You can also opt out of promotional emails at any time.
 
Questions?
 
We’re here to help! For any concerns about your privacy or safety, please reach out to us at fernandivystore@gmail.com.
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Thank you for trusting Fern and Ivy Home— we truly appreciate your support.

Payment Methods

Payment Methods

At Fern and Ivy Home, we offer secure and flexible payment options for both in-store and online purchases.
 
In-Store Payments:
 
We accept the following payment methods:

  • Cash

  • All major credit & debit cards (Visa, MasterCard, American Express, Discover)

  • Contactless payments (Apple Pay, Google Pay, etc.)

  • Gift cards issued by our store

 
Online Payments:
 
Our website securely accepts:

  • Major credit & debit cards

  • Apple Pay / Google Pay (if supported by your device)

  • Store-issued digital gift cards

 
All online transactions are encrypted and processed through secure payment gateways for your safety.
 
Have a question about payment or need help checking out? Feel free to contact us at fernandivystore@gmail.com — we're happy to assist!

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